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Customer Service


Phone:  512.419.7667 

3201 Bee Caves Rd, No. 160
Austin, Texas 78746

What are your Austin, Texas shop hours?

We are open from 10am-6pm during the week. Our Saturday hours are 11am-5pm and we are not open on Sundays.

Can I ship to more than one address?

Yes, please follow the promps at checkout. We ship via UPS Ground and can only ship to physical addresses and are not able to ship to PO Boxes.

How do I know my order is in production?

Once your order is in production, the status of your order (can be viewed by logging into your account) will change from "Awaiting Fulfillment" to "Pending".  "Pending" status means your order is in the process of being made, personalized and shipped.

Can I ship directly to the recipient?

Yes, please provide the gift recipients’ address as shipping address at checkout. 

Can I include an enclosure card with my order?

Yes, please fill out the “Gift Message” section at checkout.

Can I track the shipping of my order?

Yes, you will receive an email once your order ships from UPS Quantum View with tracking information.

Can my order be rushed?

If you need your item rushed, we try to make every effort to accommodate your needs. PLEASE contact us at or 1.512.419.7667 PRIOR to ordering to confirm a rush is available. There may be an additional RUSH charge applied.

Who can I contact for Customer Support?

You can call us at 512-419-7667 between the hours of 9:30am-6:00pm CST.  Email 24hrs to

What are some good inscription ideas for Sasha Nicholas dinnerware?

Available on select serving pieces (no additional charge) & the back of dinner plates ($14 ea)  

Dinner plates & oval platter- 330 character max

Hostess platter, large serving bowl & covered tureen- 125 character max


Name, date and location if applicable - this is always a classic option. You can also pair with any of the sayings below:

Wishing you love, laughter, and happily every after.                                 The best is yet to come!

May peace, love and prosperity follow you always.                                   Always Kiss Goodnight

 "Grow old with me, the best is yet to be." -Robert Browning                   Champagne is always the best answer!

"I have found the one whom my soul loves." -Song of Solomon 3:4        May the adventures of a lifetime await you!

Start the day with a smile and end it with champagne (or a kiss...)           Romance is the icing but love is the cake!

Wishing you love and happiness on your wedding day and always!

"People who love to eat are always the best people!" - Julia Child

Loved you yesterday, love you still, always have and always will!

"There is only one happiness in life, to love and be loved."-George Sands 

"I enjoy cooking with wine, sometimes I even put it in the food!" - Julia Child

"A party without cake is really just a meeting" -Julia Child    "A cheerful heart has a continual feast" -Proverbs 15:15

No one has ever been offended by an invitation!         "Champagne should be dry, cold, and free" - Winston Churchill

"May you always have champagne in your hands and love in your hearts."-John Mayer

In this house we think good thoughts, try to do better, say I’m sorry, believe in grace, love one another, show respect and never give up.

"This is the power of gathering: it inspires us, delightfully, to be more hopeful, more joyful, more thoughtful: in a word, more alive." -Alice Waters

"If you live to be a hundred, I want to live to be a hundred minus one day so I never have to live without you!" -Winnie the Pooh

"There are few ways one can be truly adventurous but eating is one of them!"

"If there ever comes a day when we can’t be together keep me in your heart, I’ll stay there forever!" -Winnie the Pooh

"The only time to eat diet food is while waiting for the steak to cook" -Julia Child 

To put into words how much we love you is impossible - you mean the world to us!

"Dining with one’s friends and beloved family is certainly one of life’s primal and most innocent delights, one that is both soul-satisfying and eternal" -Julia Child

Start your days with a smile & finish them with champagne

"It always protects, always trusts, always hopes, always perseveres. Love never fails." 1 Corinthians 13:7-8 


Religious verses, Literary, Poetry, Family Mission Statement, Hostess, Entertaining, Cooking


Toujours et a jamais (Forever and always)           Sante! (Cheers!)


Para siempre ( Forever and always)           Salud  (Cheers -  to your health)


Slainte (cheers)           Old Irish Blessing


Auguri  (Best Wishes)                 Salute  OR  Cin Cin  (cheers)                 Buon amici  (Good Friends)

Per un matrimonio felice  (To a Happy Marriage)

Felicita, amore e prosperita siano sempre con voi  (May Peace, love and prosperity follow you always)

Per una lunga vita insieme  (To a long life together)

Tante belle cose per la famiglia che mangia insieme  (Blessings to the family that eats together)

Spero che la tua vita sia piena di felicita’  (Wishing you a life full of happiness (or joy)

Buon Natale  (Merry Christmas)

What order do I enter the initials in for personalized items?

All initials should be entered in first name, middle name, last name order (ie. Mary Elizabeth Gray should be entered M E G). We will arrange the initials into the appropriate order depending on the item ordered.

For Jon Hart, items are personalized in first, middle, last order for both hot stamp and hand tool monograms. So Mary Elizabeth Gray will be stamped M E G.

For Tervis, items are personalized in first name, middle name, last name order EXCEPT when using font choice "Circle Monogram".  This font has the last name initial larger in the center with the first name initial on the left and middle name initial on the right.  Please enter your initials in first name, middle name, last name order and we will arrange appropriately.